At Sequence Wellness, we are committed to protecting the privacy and confidentiality of our clients’ personal and medical information. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Personal Information Protection Act (PIPPA), and the regulations of the College of Naturopaths of Ontario.

1. Collection of Personal Information
   When you interact with our website or use our virtual services, we may collect the following types of personal information:
   • Contact Information:** Name, email address, phone number, and mailing address.
   • Health Information: Medical history, treatment plans, health concerns, diagnoses, and other sensitive health-related information shared during consultations or through intake forms.
   • Payment Information: Credit card or other payment details required to process payments for services.
   • Website Usage Information: Data on how you interact with our website, such as cookies, IP addresses, and browsing behaviour.

This information is collected with your explicit consent, and we only collect data necessary to provide you with high-quality naturopathic care and ensure the smooth operation of our services.

2. Use of Personal Information
We use your personal and medical information for the following purposes:

• Provision of Care: To deliver naturopathic services, including diagnosis, treatment, and ongoing health management.
• Communication: To respond to your inquiries, send appointment reminders, provide educational materials, and communicate about your treatment plan.
• Billing and Payments: To process payments for our services and handle financial transactions securely.
• Compliance with Legal and Regulatory Obligations: To meet the requirements of the College of Naturopaths of Ontario and other relevant regulatory bodies.
• Website Improvement: To analyze website traffic, improve user experience, and enhance the services we offer through our website.

We will not use or disclose your personal information for any other purpose without obtaining your explicit consent.

3. Protection of Your Information
We take the security of your personal and medical information seriously and implement industry-standard measures to ensure it is protected. This includes:

• Data Encryption: All personal and health information shared through our website is encrypted using secure socket layer (SSL) technology to prevent unauthorized access.
• Confidentiality: We ensure that all staff members, practitioners, and third-party service providers who may have access to your information are bound by strict confidentiality agreements.
• Access Control: Access to your personal and medical information is limited to authorized personnel only, based on the need to know to provide you with care.
• Secure Storage: We store your information securely, using encrypted cloud storage systems that comply with Canadian privacy legislation. Physical records, if any, are securely stored in locked facilities.

4. Retention of Information
We retain your personal and medical information only as long as necessary to provide our services and comply with legal and regulatory requirements. The College of Naturopaths of Ontario requires that we retain health records for at least ten (10) years from the date of the last entry for adults, and for minors, until 10 years after they turn 18. After this period, your information will be securely deleted or destroyed.

5. Your Rights
You have the right to:

• Access and Correct Your Information: You may request access to your personal and medical information at any time and ask us to correct or update it if necessary.
• Withdraw Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Please note that withdrawing consent may affect our ability to provide certain services to you.
• Lodge a Complaint: If you have concerns about our privacy practices, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the College of Naturopaths of Ontario.

6. Third-Party Service Providers
We may engage third-party service providers to assist in the delivery of our services, such as cloud storage providers, payment processors, or telehealth platforms. These third-party providers are required to protect your personal information and comply with PIPEDA and PIPPA. We ensure that all providers adhere to strict privacy and security standards.

7. Cookies and Website Analytics
Our website uses cookies and similar tracking technologies to enhance your user experience and monitor website performance. Cookies collect non-personally identifiable information, such as your browser type and IP address. You may choose to disable cookies through your browser settings, although this may affect the functionality of our website.

8. Consent to text messaging

We avoid text messaging as much as possible with patient/client communications. Please connect with us via phone (613-902-5296) or via email (admin@sequencewellness.com). By texting us, you agree to receive text message replies at the number provided. Standard messaging and data rates apply. Reply STOP to unsubscribe from text messaging at any time.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our privacy practices. The most current version of the policy will always be available on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Sequence Wellness
3-35 Beechwood Avenue, Ottawa, Ontario
613-902-5296
admin@sequencewellness.com